In most circumstances, the driver is the primary link between the supplier and receiver. Therefore, customer service CPC training should be a consideration to guarantee the utmost satisfaction. Undeniably, it isn’t the first interest thought about when selecting courses, but it’s still deemed an essential job aspect that will advance your lorry driving expertise.
Throughout this lorry driver training, you’ll gain a broader, more comprehensive understanding of customers expectations and how to deliver remarkable services. During this, you’ll learn about how to take a proactive approach when dealing with customers or suppliers, learn how all parties benefit from enhancing your skills in this region, along with other helpful-to-know facts to excel your customer service.
Course includes:
- What is extraordinary customer service?
- Understanding the significance of good customer service
- Knowing your customers and their expectations
- What good and bad customer service looks like
- How to deliver positive communication skills
The customer service driver training is three and a half hours long, meaning it needs to be combined with another one of our courses to fulfil the required seven hours of driver CPC training.
Please contact us for further information about the course and its available dates.
All Customer Service CPC Training Courses
